ABSTRACT
This study (The effort of computer application
in banking industries and its application) was designed to examine general
usefulness of computer (application) in the activities of banking industries
In this case, a financial institution such
as All workers Micro finance Bank was used in the writing.
In carrying out this project, a research
question were formulated and used.
Descriptive
method was used and the questionnaire technique was used in analyzing the data.
Several finding were made among which are; lack of utilization of the computer
equipment in rendering service, which leads to poor customer service rendition.
The recommendations were made and suggestions for further research were made.
TABLE OF CONTENT
Preliminary
page
Title
page
Approval
page
Dedication
Acknowledgement
Abstract
Table
of content
CHAPTER ONE
1.0
Introduction-------------------------------- --1
1.1
Background of the study------------------- --4
1.2
Statement of the problem--------------------5
1.3
Objective of the study------------------------5
1.4
Research Question---------------------------6
1.5
Statement of hypothesis---------------------7
1.6
Significance of the study----------------------7
1.7
Scope of the study----------------------------8
1.8
Limitation of the study------------------------9
1.9
Definition of terms----------------------------10
CHAPTER TWO
2.0
Literature review------------------------------11
2.1
Introduction-----------------------------------11
2.2
Types of Computer ----------------------------12
2.3
Classification of Computers----------------- - 14
2.4
What does a computer do in the banking industry
or
the uses of computer in the banking operation/Industry
--------------------------------17
2.5
How does a computer know what to do in the banking operation
------------------------------------------18
2.6
Advantages and Disadvantages of Computer operation
------------------------------------------25
2.7
What is Banking and Banking Industry --------27
CHAPTER THREE
3.0
Research design and methodology------------ 29
3.1
Introduction-----------------------------------
29
3.2
Research design------------------------------- 30
3.3
Source/methodology of data collection-------- 31
3.4
Population and sample size-------------------- 31
3.5
Sample technique ------------------------------32
3.6
Validity and reliability of measuring instrument33
3.7
Method of data analysis------------------------33
CHAPTER FOUR
4.0
Presentation and analysis of datA
4.1
Introduction------------------------------------ 34
4.2
Presentation of data----------------------------34
4.3
Analysis of data-------------------------------- 34
4.4
Test of hypothesis ----------------------------- 41
4.5
Interpretation of result-------------------------41
CHAPTER FIVE
5.0
Summary, conclusion and Recommendation---42
5.1
Introduction------------------------------------ 42
5.2
Summary of findings------------------------- --42
5.3
Conclusion--------------------------------------46
5.4
Recommendations------------------------------47
References------------------------------------------48
Appendix--------------------------------------------49
CHAPTER ONE
1.0 INTODUCTION
No single person invented computer. The
computer started over hundreds of years.
Before
machine existed, people found ways of calculating with (e.g. finger, arrange
stones in piles or rows) scratch on the ground. As the need for mechanical aid
for calculation was invented by Egyptian man called Abacus. the abacus is a
portable device that consists of beads string wires or wooden rods. With it one
can rapidly and accurately add and subtracts, multiply or divide large number.
The Abacus is the still used in comes parts of the world today such as Chile,
etc.
While
Banks, in its own origins or world is a major player in the process of economic
growth and development of a country, in Nigeria, the financial
system/institution (e.g. Bank) has undergone remarkable changes in term of
ownership structure, the depth and breadth of instrument employed, the number
of institutions established, the economic environment and the regulatory frame
work within which the system operates. The system has witnessed remarkable
evolution over the past two decades.
The
financial institutions such as banks use computers for record keeping,
communication, according planning, etc
Computers
are used to prepare a weekly report for use by top bank executives. In addition
to weekly planning report, computation can be used to forecast deposit and loan
flours and to estimate bank profitability.
Computers
can be used in the central cheque clearing house to aid in selection and
sorting of cheques. This is normally done by electro-mechanical machine, which
can select and sort the cheque by bank and branch.
These
machines read information printed on the face of the cheque itself. The
essential information (Bank, Branch, Account number, and Account) is sent to
the central computer of each bank where all the customer accounts are kept.
These accounts are in machine readable forum, and computer may access them at
any time.
The
method of processing usually employs by bank for this kind of job is batch data
processing. Any branch can find out about any bank’s customer will in a few
minutes.
Besides, with computer networking, branches
have terminals which can communicate directly with the main computer in case
any inquiry is need from the mains computer. Customers are supplied with a
detailed statement of account at intervals. These statements are prepared using
computer system and are made available to the customer, of which some customer
may be reached online.
Some
modern banking has witnessed the use of machine- readable plastic cards,
fingerprint, voice print and identification of a signature, using computers.
With applications of computer to banks, it has helped to ensure increase in
productivity, service efficiency and timely decision making.
1.1 BACKGROUND OF THE STUDY
The
study was carried out to find the efficiency of banking activities with the
application of computer attention was directed on the relationship between the
contribution of computer application towards banking activities in economy.
The scope of the work was not all that wide,
but the study was able to come up with facts that the banking sector improves tremendously
with the computer.
It
is of great importance to both the ministries and the researcher. Since it
helps to find whether the area that is the banking sector can go far with the
help of computer. likewise it helped to broaden the mind or the researcher on
the problem that computer specialist in the banks can fare in the course of
their banking activities.
1.2 STATEMENT OF THE PROBLEM
The use of computer in banking industries
has created high rate of unemployment in the society which could result to
serious social problem for the society for Example, a work that can take 10 men
to do, can take only 1 man in doing with a computer. Also it could be destructive
if used wrongly watching bad, and pornographic movies, picture etc on the
internet, launching missiles during wars.
1.3 OBJECTIVE OF THE STUDY
1.
The objective of the study are to
determine:
2.
The need of computer to banking industries
3.
The effect of computer to banking
industries
4.
How computers are been used for effective
customer service / rendiction
5.
Some necessary recommendations of computer
that will fit-in in the banking.
1.4 RESEARCH QUESTION
1.
What is computer?
2.
What is banking/ bank?
3.
Who is a banker?
4.
What are the effect of computer to banking
industries?
5.
What are the use of computer in banking
industries?
6.
Can computers be used in computing and
printing out customer’s statement?
1.5 STATEMENT OF HYPOTHESIS
Hypothesis one
H0! The bank does not have a well designed corporate governance structure
H1! The bank has a well designed corporate
governance structured.
Hypothesis two
H0! The staff does not have the skills and
knowledge to attend to customers with computer
H1!
The staff
has the skills and knowledge to attend to customers with computer.
1.6 SIGNICANCE OF THE STUDY
When
the study is concluded, the entire public will find this study useful by
knowing the impact or the effect of computer application in banking industry
and its operation.
Future
researchers who may need secondary data for other research work in related
topics will find this research work useful. This is because a perusal through
the finding and recommendation will reveal that a computer has a huge
impact/effect in the banking system.
this
research work will also be of immense help to bank costumers, government, etc.
That may be interested to know how lack of effective use of computer application
can lead to bank distress liquidation folding etc.
1.7 SCOPE OF STUDY
This
research work tends or aimed at examine the effective of computer application
in banking industries and application. This study tries to covey the way\ways or
the important role the computer plays in bank merging, cleaning of cheques,
computing and presentation of statement of account, rendiction of monthly returns
to Central Bank of Nigeria[CBN]through e-mail etc.
Therefore
the researcher thought it is wise to write on the effect of computer application
in every aspect of bank folusing on all workers Microfinance Bank Ltd Orji
Branch as a case study.
1.8 LIMITATION OF THE
STUDY
Some
problem were encountered during this research\ project work such as:
1.
TIME
CONTRAINT;
The
researcher has no sufficient time to frequent the area of study due to compiled
academic works facing him.
he also has limited time in fixing the facts collected during the research
work.
2.
INFORMATION
CONSTRAINTS
The
research encountered high compliance from the case study (all workers
microfinance bank LTD) due to secrecy of some information.
3.
FINANCIAL
CONSTRAINT
The researcher has problem financing this work.
This was due to the fact that during this work, there was drastic increase in
the cost of living, transport, printing and binding of project. However, I
thank God for making me (researcher) to finish the work and present it fairly.
4. Another problem the researcher has was getting
the recent three –five financial statements (annual report) of the company to
aid this work.
1.9 DEFINITION OF TERMS
A.
Computer: Computer
is an electronic device that is capable of solving problems by accepting data, performing
prescribed operations on the data accepted and supplying the result of the
operations.
B.
Bank: Bank is a
financial establishment that invest money deposited by customers , pays it out
when required, make loans at interest and exchange currency.
C. Banking:
the business conducted or service offered by a bank.
D.
Record
Keeping: Systematic procedure by which the records of an
organization are created, captured, maintained, and disposed of.
CHAPTER TWO
2.0 LITERATURE REVIEW
This
chapter deals with the review of books, article and hand bills, and financial
statement written by the organization (Allworkers Microfinance bank). It will
enable the researcher to know what they have written, what is left to be
written in order to improve the work.
2.1 INTRODUCTION
In
1642, Blaise pascal a French philosophy inverted the first mechanical
calculating machine called Pascal’s adding machine. The machine was made of a
combination of inter locking wheel and gear. The number was from 0-9 and it was
printed on the wheels. When the first wheel made a complete turn from 0-9 it automatically
caused the second wheel to advance to the next number, when the second wheel
move past 9, it caused the third wheel to turn and so on. This machine was used
why to add or subtract.
Abacus
and Pascal adding machines were limited in capability. They were not as
reliable as today’s electronic computer.
In August 1981, IBM announced the availability
of the first commercially-viable micro computer that is more powerful than the
room-sized ENIAC.
MEANING
The
most obvious question related to understanding computer is, what is computer?
or the meaning of computer.
Computer
is an electronic device or a machine which can accept data as input, process
the data, store data/information to give accurate information called output i.e
a computer could be viewed as an IPSO machine (input, process, storage and
output).
2.2 TYPES OF COMPUTER
There
are three types of computer namely;
1.
Analog computer
2.
Digital computer
3.
Hybrid computer
1. ANALOG COMPUTER: They
represent numbers by a physical quantity. That is, they assign numeric values
by physically measuring some actual property such as length, angle, electric
voltage etc.
Analog
computer derive all their data from some form of measurement. They measure continues
values. The analog computers have their limitation, on accuracy of data
measured since the accuracy is directly related to the precision with which the
measurements are made.
2. DIGITAL COMPUTERS: They
represent their data using discrete values. They count rather than measure data
as in the case of analog computers. they are highly accurate. the use Vacuum
tubes in controlling the flow of voltage
3. HYBRID COMPUTER: They
are digital computers that have communication with the analog device. They
combine the features of analog and digital computer. They possess the speed of
analog computers and the accuracy of digital computers. They are usually
applied to specialized problems in which input data is derived through a series
of measurement, converted into a digital format by an analog to digital converter
and processed into a digital useful output using a computer program. hybrid
computers are used in computer controlled manufacturing process, production facilities
and process control
2.3 CLASSIFICATION OF COMPUTER
The
computer systems are generally classified into three basic categories namely:
1.
Mainframe computers
2.
Mini computers
3.
Microcomputers
The
above classification was based mainly
size and their associated processing capabilities .but because of the rapid development in the semi conductor technology there arose
further classification as 4. Super
computer
5.
Super microcomputer.
1.
Mainframe computer-
Mainframe
computers are large and powerful with fast processing and access to billions of
characters of data. these computers usually occupy a large space area than
either the mini or micro computers.
2. Mini Computer –
These
are machines sized computers used when a desk top computers is not powerful
enough to do the job . they are appropriate and economical for simple
specialized application.
3. Micro computer-
There are also known as personal computers
[PCs] .they have micro processor as their CPU. The are the smallest of the
three basic classes of computer. because of the small size; microcomputers can
be more from one location to another. That is; they are easily relocated they
can be accommodated on a small table or desk . they require minimal power and
cooling. it has small memory size and processing power .
4. Super
computer – The physical size of the super computer is usually not larger
than the mainframe computers .some have physical size; smaller than most
classical Mainframe computers. they are
this most expensive computers systems .
The
instruction word length of some super computers is very long. There is no fixed
word length that refines a super computer, but a before bit word is usually
common.
Super
computers have much faster processing capability than mainframes ,due to of some
factors like the use of multiple CPs or processing
elements, distributed memory, faster logic and
switching elements , and long
instruction word. Their memory is much
longer than that of the mainframe. In fact ,super computers are improvements on
the classical mainframes . examples include, CDC Cyber 7600 and CRAY etc.
5.
Super
Microcomputers-
Due
to the advancement in semi-conductor technology, the gap between the micro
computers and the classical minicomputers are narrowed. Same current microcomputers
systems now process instruction word length longer than 16bits, which used to
be that of the classical minicomputer .There are microcomputer that has memory
supports larger than that of the classical minicomputer in to their speed of
processing and size. example are most recent PCs having word length more than
8bits we can now see PCs with instruction words of 16, 32, 64bits etc like
notebook ,desktop, laptop, palmtop, computer etc.
2.4 WHAT DOES A COMPUTER DO IN THE
BANKING OPERATION /USES OF COMPUTER IN THE BANKING OPERATION?
A. With the help of
computer networking, braches have terminals which can communicate directly with
the main computer in case any, enquire or information needed from the main
computer
B. Computers are
used to prepare a detailed statement of account of the customer.
C. It is used for
record keeping in the bank. Example list of loan customers etc
D. It is used to
communicate from one branch to the other.
E. Computers are
used in central cheque-clearing house to aid in selection and sorting of
cheque.
F. It is used to
render monthly returns to CBN
G. With the
application of computer to banks it has helped reinsure increase in
productivity, service, efficiently and timely decision-making.
2.5 HOW DOES A COMPUTER KNOW WHAT TO
DO IN THE BANKING OPERATION
For
a computer to perform any operation, it must be given a detail set of
instruction that tells it exactly what to do (i.e GIGO meaning Garbage-in
garbage-out)
These instructions are called computer
programmes, or software. Before processing any specific job, the computer
program corresponding to that job is stored, the in the computer. Once the
program is stored, the computer can begin to operate by executing the program’s
first instruction. The computer executes one program instruction after another
until the job is completed.
COMPUTER PROGRAM/SOFTWARE
Computer
software is a set of instructions given to the computer in order to perform a
specific task or solve a particle problem. The term software is applied to the
programs, which must be placed in the hardware before the hardware/software
combination can do useful work. therefore, without the software, computer is a
dummy.
TYPES OF SOFTWARE COMPUTER
There
are two types of software namely:
The
system software and the application software.
1.
SYSTEM
SOFTWARE
They
are instruction, written by the computer manufacturers to control the operation
of the computer system.
There
are programs that contribute to the control and performance of the computer
system.
2.
APPLICATION
SOFTWARE
They are programs written by computer users
for a specific purpose. They are programs that control the actual work.
COMPUTER HARDWARE
Computer
hardware’s are those physical parts of computer that can be seen and touch.
E.G. key board, mouse, printer etc.
The computer hardware include:
1.
The central processing unit (CPU)
2.
The peripheral units
3.
Memory units.
1.
THE
CENTRAL PROCESSING UNIT (CPU):-
This
unit is also known as the brain of the computer. It contains the Arithmetic-Logical
Unit (ALU), the central units, and a group of registers performing specific
functions. It is in this that all the computation (both arithmetic and logical
operations) are performing within the computers.
CENTRAL UNITS:
The
central units direct the sequence of the operations in all other units of
computer. It co-ordinates all the activities going on within the computer
system. Like timing which component (device) will be accessed at which times,
the synchronization of process events, the destroy of instructions, etc.
2. THE PREPHIRAL UNITS:
The peripheral units provides the input and output channels through which data
and instruction can be inputted into the computer and the channels through
which results and information produced by the computer can be outputted. That is
to say that, the peripheral units is one tip of input and output. The input
peripherals are physical devices and equipment through which the computer users
communicate with the computer. They are the device through which data and
instructions from the computer user can be sent to the computer e.g keyboard,
mouse, joystick etc. The output peripherals are physical devices computer uses.
The are those device which the computer uses to send back result to the user
after processing the input data Examples include card punches, visual display
tapes, paper tape punches, voice synthesizer, speakers etc.
3. MEMORY UNIT:-
This is where the computer retains what has been slotted into it. There are two
levels of memory namely: The primary memory and the secondary memory.
i.
PRIMARY
MEMORY: The primary memory is known as the core storage or
main memory or fast access memory. It is resident inside the computer and not
detachable. consist of RAM and ROM
a.
RAM
(RANDOM ACCESS MEMORY) : Random access memory is the computer
main memory use as its workable. One can write and read from RAM. It is
volatile, in that its content go off as soon as power is switched off. That is,
its contents clear.
b.
READ
ONLY MEMORY (ROM): ROM is the computer main memory use as its
permanent store. Unlike RAM, one can only read from ROM. Programmes are stored
in the ROM during the manufacturing process, afterwards, it is connected in the
computer hardware nothing can be added to it. So, one can only read from it and
not to write to it. ROM is not volatile, whether power or not; its content
cannot be over written or clear.
ii.
SECONDARY
MEMORY
It is also known as the auxiliary or backing store. It is not
permanently fixed into the computer. It can be switched into the computer for
some work, after which it is removed (it is detachable). It is slower than the
primary memory in operation. Thus is because while the main memory is accessed
directly by the processor, the information stored in the auxiliary memory must
be brought into the main memory before it can be accessed by the processor
(CPU). Examples are floppy Disk, Hard Disk, CD-ROMS, (compact Disk), DVD
(digital video discs) etc.
2.6 ADVANTAGES AND DISAVANTAGES OF
COMPUTER APPLICATION IN BANKING OPERATION
ADVANTAGES OF COMPUTER APPLICATION IN
BANKING OPERATION
1.
EFFICIENCY:
Computer gives the same output for any data/program given to it (i.e) for every
consisted output you get a consistent output.
2.
SPEED:
With computer, unlike the days when banks make use of ledger cards, before the
could check one customers balance, it takes not less than 10mins or more than,
compared to the modern period (computer) customer balances can be checked
under.
3.
ACCURACY
AND RELIABILITY: It evaluates, keeps accurate and reliable
records for banks
4.
COMPLEX
COMPUTATION: The use of computation in banking
operation, the customers interest can be calculated within 2mins and capable of
solving scientific equation easily.
5.
STORAGE:
Computer is capable of storing enormous volume of banks information.
6.
FLEXIBILITY:
With the right software, it could be made roper form different tasks and it can
also carry out multiple operation and do different tasks at a time.
DISAVANTAGES OF COMPUTER APPLICATION IN
BANKING OPERATION
1.
Computer operation is prone to fraudulent
practices.
2.
The cost of installation and main tenancy is
high.
3.
introduction of computer in banking
operation, has led to high rate of unemployment
4.
Introduction of computers in banking, has
led to high rate of immoralities.
2.7
WHAT
IS THE BANKING INDUSTRY
The banking industry is an enormous sector of business and finance that
has existed in human civilization in some form for thousands of years. In the
modern world, the banking industry plays a large part in financial dealings, as
it is a major and popular means for investing, borrowing, and storing money.
Banks exist all over the world governments
usually heavily regulated corruption and protect money of the general public.
CHANGES/RECENT DEVELOPMENT IN THE USE
OF COMPUTER IN THE BANKING OPERATION
Recent development in science technology
and computerization has enable accounting environment to achieve speed, storage
facility through memory, Accuracy etc. We can use computer to do those in the
banking industries.
1.
BANK
RECONCILATION: Computer could be used to hasten
reconciliation between cash book and bank account.
2.
PAYROLE
SYSTEM: Computer can be easily used to prepare the pay role of
banks staff so as to know salaries, wages, tax, pension contributed etc.
3.
BANKS USE COMPTERS FOR NUMEROUS Things, as
checking balances of depositors and those who wants to withdraw and effect the
transactions accordingly without going through the old/ tradition method of
signature card, ledger card, signing and counter signing etc.
4.
Clearing of cheques are been done through
computer.
CHAPTER THREE
3.0 RESAERCH DESIGN AND METHODOLOGY
This chapter focused on the procedures adopted
by the researcher in carrying out the study. it includes; research design,
source/methodology of data collection, population and sample size, sample
techniques, validity and reliability of measuring instruments and method of
data analysis.
3.1 INTRODUCTION
The study examines the effect of
computer applications in banking industry and its operation. The research is
centralized on all workers micro-finance bank LTD.
All
workers MFB was established on 1st march 2002 and was incorporated
on December 2007. and has Prof. I.B. Onukogu as the chairman BOD, Prof.
Uwazuruike, Rev. Merg. K.C. Akagha, Engr. Offurum and Mrs. G.M.G Onukogu as the Board members.
Mr Elekwa Amah Anya as managing Director,
Onukogu Uzoma (mr) as business development manager (BDM), Udiong Joseph as the
accountant/HOP, Kalu stella as internal auditor, Nwaozuzu Vivian as secretary,
Mrs Ukanwa Zita M. as manager (Egbeada branch), Onukogu Ugochinyere (mrs) as
manager (Orji Branch), Mr. Kizito Godwin manager (Naze branch) etc.
All workers microfinance bank LTD has
4 branches intending to open extra two (2) by next year (2015). The researcher
selected all workers micro finance bank to draw a sample for the investigation
into the effect of computer application in banking industry and its
application.
3.2
RESEACH
DESIGN
A description survey types is used in
this research work because it is descriptive in nature and attempt to describe,
interpret, and explain the effect of computer application in banking industry
and its application in Allworkers MFB LTD
3.3
SOURCE /METHODOLOGY OF DATA COLLECTION
The questionnaires were distributed by hand and collected immediately
from the respondents
3.4
POPULATION AND SAMPLE SIZE
The population of this study was made up of
all staff selected in the four (4) braches.
Sample size of 70 staff was used during
this research.
|
S/N
|
Branches
|
Population
|
|
1
|
Mbari (Head office)
|
40
|
|
2
|
Egbeada branch
|
20
|
|
3
|
Orji branch
|
30
|
|
4
|
Naze branch
Total
|
19
109
|
3.5 SAMPLE
TECHNIQUES
A sample of four (4) branches of
Allworkers MFB was used, Mbari branch, Egbeada branch, Orji branch, and Naze
branch with total population of 109 staff. Branches from Allworkers MFBank are
represented in this number.
|
S/n
|
Name
of branch
|
Population
|
Sample
|
|
1
|
Mbari
|
40
|
25
|
|
2
|
Egbeada
|
20
|
14
|
|
3
|
Orji
|
30
|
21
|
|
4
|
Naze
|
19
|
10
|
|
Total
|
Total
|
109
|
70
|
3.6 VALIDITY AND RELIABILITY OF MEASURING
INSTRUMENT.
The information was vetted by the
research supervisor and one other lecturer in measurement and evaluation for
content validity and reliability.
3.7 METHOD OF DATA ANALYSIS
The method of data analysis that was
used will be presented in tabular form and analyzised in percentage using
F÷N×100÷1
F= means frequency
/or number of response
N= is the total number of response.
CHAPTER FOUR
4.0 PRESENTATION AND ANALYSIS OF DATA
4.1 INTRODUCTION
In chapter three, we explained the
method of by which the data collected would be analyzed to produce the results
on this statement, we collected the required data and with the use of sample
percentage as were analyzed based on their subject to the research question.
4.3
DATA
ANALYSIS
The data collected was carried out with
instrument which is the questionnaire. The analysis on the questionnaire was
one part in line with the research question they intend to answer.
The questionnaire contains 10 items for
clear understanding of the result the data are presented in table.
Research Question One:
What is computer?
A
computer system is a group of electronics devices that accept data as Input
performs series of logical operations on the data (processing) and produces the
result as output (information) in a required format.
A
computer is an electronic device that is capable of solving problems by
accepting data, performing prescribed operations on the data accepted and supplying
the result of those operations.
Research Question Two:
Does computer give
accurate information?
Table 4.1
Analyzing the response to test the hypothesis
|
Option
|
No. of response
|
Percentage
|
|
Agreed
|
90
|
83%
|
|
Disagreed
|
10
|
9%
|
|
Both
|
5
|
5%
|
|
No answer
|
4
|
3%
|
|
Total
|
109
|
100%
|
From
the above analysis, 83% agreed, 9% disagreed, 5% said both, while 3% said no
answer.
RESEARCH QUESTION 3
TABLE
4.2
Is
computer a negative influence on the banking system?
|
Option
|
No of response
|
Response in %
|
|
Agreed
|
60
|
55%
|
|
Disagreed
|
40
|
37%
|
|
Both
|
9
|
8%
|
|
No answer
|
-
|
-
|
|
Total
|
109
|
100%
|
From
the above response 55% agreed that computer is a negative influence, which 37%
disagreed and 8% said computer is both.
RESEARCH QUESTION 4
Does
computer add value to the modern banking system?
Table
4.3
|
Option
|
No of respondent
|
Percentage
|
|
Agreed
|
60
|
55%
|
|
Disagreed
|
30
|
28%
|
|
Both
|
10
|
9%
|
|
No answer
|
9
|
8%
|
|
Total
|
109
|
100%
|
Table
4.3 shows that 55% agreed, that computer adds value to the modern banking, while
28% disagreed, 9% said both while 8% said no idea.
QUESTION 5
Can
computer be used in computing statement
Table
4.4
|
Option
|
No of respondent
|
Percentage
|
|
Agreed
|
90
|
83%
|
|
Disagreed
|
5
|
4%
|
|
Both
|
2
|
2%
|
|
No ideal
|
12
|
11%
|
|
Total
|
109
|
100%
|
QUESTION 6
Can
computer be used in printing out statement of account?
|
Option
|
No of respondent
|
Percentage
|
|
Agreed
|
85
|
78%
|
|
Disagreed
|
10
|
9%
|
|
Both
|
5
|
5%
|
|
No ideal
|
9
|
8%
|
|
Total
|
109
|
100%
|
Table 4.5 shows that 75% agreed that computer
can be used in printing out statement of account, while 9% disagreed, 5% said
both while 8% said no idea.\
QUESTION 7
Manual
banking (ledger cards) is it more fraudulent than the use of computer?
|
Option
|
No of respondent
|
Percentage
|
|
Agreed
|
30
|
28%
|
|
Disagreed
|
70
|
64%
|
|
Both
|
9
|
8%
|
|
No idea
|
-
|
-
|
|
Total
|
109
|
100%
|
From the above table 4.6 28% of the staff said
that manual banking is less fraudulent than the computer age banking, when 64%
said it is more safe to make us of the manual banking than computer age which
8% said both.
QUESTION 8
Does
computer age banking provide more security to customer details than the manual
banking (ledger cards).
Table
4.7
|
Option
|
No of respondent
|
Percentage
|
|
Agreed
|
70
|
64%
|
|
Disagreed
|
39
|
36%
|
|
Both
|
-
|
-
|
|
No idea
|
-
|
-
|
|
Total
|
109
|
100%
|
Table
4.7 shows that 64% agreed while 36% disagreed with the motion.
QUESTION 9
Can
the use of computer in banks lead to unemployment in banks? Table 4.8
|
Option
|
No of respondent
|
Percentage
|
|
Agreed
|
60
|
55%
|
|
Disagreed
|
40
|
37%
|
|
Both
|
9
|
8%
|
|
No idea
|
-
|
-
|
|
Total
|
109
|
100%
|
4.4 TESTING OF HYPOTHESIS
In
the section the hypothesis earlier formulated in chapter one will be tested.
Each test enables the research to make inf about the unknown population.
HYPOTHESIS ONE
H0:
Improper maintainers of their computer system
H1:
Proper maintainers of computer systems
HYPOTHESIS
TWO
H0:
Poor managerial decision
H1:
Adequate and good managerial decision
HYPOTHESIS THREE
H0:
Staff lacks interpersonal communication skill
H1:
Good interpersonal communication skill.
CHAPTER FIVE
5.O SUMMARY, CONCLUSION AND
RECOMMENDATION
5.1 INTRODUCTION
This chapter deals with the summary,
conclusion and recommendation, bibliography and appendix written by the research
about the effect of computer application in banking industry and its
application.
5.2 SUMMARY OF FINDING
Based on the responses given by the
respondents the following observations were made from the analysis that was
carried out in chapter 4.
1.
Does computer give accurate information?
It
was found out that large number of people agreed with that, because it’s a
computer and the something GIGO(garbage in garbage out) which means what you
give your, is what it will produce. In other words, if what you gives, is what
it produces, so it does not make mistakes.
2.
Is computer a negative influence on the
banking system?
It
was also observed that large number of people belong to this, because they
think through the computer banks now imposed heavy changes and withdraw some
amount of money from the account.
3.
Does computer add values to the modern
banking system?
From
my observation, it said that computer has done a lot or added values in the
modern banking system, because with the help of computer, customer balance that
takes a lot of time to check, has become very easy to check now. That with the
help of computer, you can point your statement of account at home at home, you
can check your balance, request for anything at the bank without going their
etc.
4.
Can computer be used to computer statement
of account?
Computer
can be used to compute and print statement of account even with your own
personal computer at home.
5.
Manual banking (ledger cards) is it more
fraudulent than the use of computer?
From
the findings, high number of people believe that the fraudulent recorded now in
banking system has become imaginable than the ledger card edge. Because someone
can be at home and hack your account password and signature and make
withdrawals without your notice.
6.
Does computer edge banking provide more
security to customer details than the manual banking?
From
the information gathered, people agreed with that, because before someone can
be paid, the bank will first check your account details, such as mandate (photo
card), your signature, last withdrawal, etc before making payment.
7.
Can the use of computer in banks lead to
unemployment in bank?
From
my observation, some may agreed with that, during the time of ledger cards
there were as much high rate of unemployment in country. This is so because of
work that will take up to 20 people in doing without computer can be done by 2
people with computer. So when you minus 2 out of 20 it will be remaining 18,
what will the 18 people be doing?
5.3 CONCLUSION
Banks use computer to take care of
many tasks, such as processing customer cheques, keeping track of customer
amount, processing deposits and withdrawal through transfer of money from one account
or bank to another, preparing a weekly financial report for use by the bank
executives. Such financial reports helps in decision making regarding assists,
management performance of other banks, forecasting profits.
Besides, with computer networking, braches
have terminals which can communicate directly with the main computer in case
inquiry is needed from the main computer (server).
5.4. RECOMMENDATION
From the above summary and conclusion reached,
the following recommendation were drawn,
1.
Management of each bank should make sure that
there banks are well equipped with computer.
2.
Management should ensure that their
computers are full functioning and are in good shape for adequate service to
its customer.
3.
computer should be looked at something that
has come to ease out some stress and not to look at it as a hindrance to
employment.
4.
Customers should make sure they keep their
bank details carefully and safe to avoid impercination to their account by a
third party.
5.
Customer should see bank charges as a way
by which the bank use to serve them better because the bank staffs has to be
paid.
REFERENCE
1.
Dr. Ezekiel Chukwu mep [2005] pratical
computer text book.Bussiness fourm publication’s Aba Abia State.
2.
Mrs.Chidiebere C.Opara[2003] Genesis of
computer science. pradeses Books and Press Akwa Ibom State
3.
Mr Okey Ogbuka[2000] Funtamentalof computer
operation.Sam-Okey Publication Owerri.
4.
Okezie Ihugba A [2008] Fundamental
Institution and the theory of money chyzou concept Owerri.
5.
Nzolta S.M[2002] computer financial
Decision Gold Denis Association Press Owerri UNLIMITED
APPENDIX
Business and Management technology Department
of Accountancy, Federal Polytechnic Nekede,
PMB 1036 owerri, Imo State.
Dear,
Respondents,
I
am a student of the above school mentioned carrying out a research on
the effect of computer application in Banking Industry and its application of a
firm in Imo state: a case study of all workers micro-finance bank Ltd
Owerri.
You are kindly requested to supply this
information to the best of your knowledge. Your responds will be treated in a
confidential way.
Thanks
for your co-operation.
ONYEMAUWA
STANLEY CHINONSO.
QUESTIONNAIRE
SECTION
A
PLEASE
TICK [ ] Where applicable and full the blank space as provided below:
NAME:………………………………………………………………..
AGE:…………………………
SEX………………………
(MALE) (FEMALE) ………………………….
FACULTY………………………………………
DEPARTMENT………………………………..
SECTION
B
SA=Strongly
Agreed, A=Agreed D=Disagreed
SD=Strongly disagree
1
Does computer give account information?
a)strongly
agreed b)agreed c)disagreed
d)strongly disagreed.
2
Is computer a negative influence on the banking system?
a)
strongly agreed b) agreed
c)dis agreed d)strongly
disagreed
3
Does computer add value to their modern
banking?
a) Strongly agreed b)agreed
c)disagreed d)strongly
Disagreed
4) Can computer be used in computing
statement account?
a)
Strongly agreed b) agreed c)disagreed d)strongly disagreed
5).
Can computing be used in printing out statement of accounts?
a)
Strongly agreed b) agreed c) disagreed d) strongly disagreed
6).
Manual banking (ledger cards) is it more fraudulent than the use of computer?
A)
Strongly agreed b) agreed c) disagreed d) Strongly disagreed
(7).Does computer edge banking provide more
security to customer details than the manual banking (ledger card).
a) Strongly agreed b) Agreed c) Disagreed
d) Strongly disagreed
8. Can the use of computers in banks lead
to unemployment in banks?
a) Strongly agreed b) Agreed c)Disagreed
d)Strongly Disagreed
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